A.S.O. UK Withdrawals and Refunds Policy
We understand that your event entry fee is important to you and you would not want to lose your money. Therefore, we have created a Withdrawl and Refunds Policy which allows us and you to be as flexible with your event entry as possible, without it affecting the event setup process.
From the moment we begin to organise an event, we start to incur costs. Your entry fee is invested in the cost of staging the event – everything from risk assessments and safety measures, barriers to toilets, from printing to safety pins, from event numbers to marketing and the VAT man. Organising any event requires a considerable amount of forward planning, risk and expense. Each event may have its own withdrawal policy, but the general rules are as follows:
Refunds: If you notify us via email within 14 days of the original order, a full refund (less the booking fee) will be provided. Please note a refund will not be possible after 14 days under any circumstances unless you purchased Booking Protection when entering.
Defer your entry: This is event specific and the relevant event terms and conditions apply.
Withdrawals: If you are unable to take part, are outside of the refund window and do not wish to defer your entry, no further action is required.
Pregnancy: If the participant is pregnant, at any point prior to the event, they may request to defer their entry one or two years, or they may request a refund of their entry fee. Please contact us directly via the relevant event website to request either of these.